Return & Refund Policy
At Garnox, we care deeply about your satisfaction. Whether you’re shopping for tools, hardware, or garden essentials, we want every purchase to meet your expectations. If something doesn’t go as planned — whether the item arrives damaged, defective, or simply isn’t the right fit — we’ve made our return and refund process as simple and stress-free as possible.
Below you’ll find all the details about how returns and refunds work at Garnox.
Return Window
You can request a return within 30 days from the date you received your order.
This gives you plenty of time to inspect your item and make sure it’s exactly what you wanted.
How to Return an Item
All returns are handled through mail. Our dedicated support team will walk you through every step of the process to ensure a smooth experience.
If your item is defective, damaged, or you simply changed your mind, you can choose between a refund or an exchange for another product of equal value.
To initiate a return, please contact our team at support@garnox.com and include:
- Your order number
- The item(s) you wish to return
- A brief explanation of the issue or reason for return
We’ll respond quickly with return instructions and a shipping label if applicable.
Product Condition
To qualify for a refund or exchange, returned products must meet the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and included parts must be returned as well.
- Items showing signs of wear, installation, or modification cannot be accepted.
We’re unable to accept returns for items that are not in resalable condition or missing components.
Return Shipping Label
For your convenience, Garnox provides a return shipping label with most orders.
If one isn’t included, our support team will happily email you a prepaid label upon request. This helps you send the item back quickly and easily without additional hassle.
No Restocking Fees
We believe in fair, transparent service. That’s why we never charge restocking fees or add hidden costs to your return. The process is straightforward — what you see is what you get.
Refund and Exchange Process
Once we receive your return, our team carefully inspects the item to confirm its condition.
- Refunds are issued to your original payment method within 7 business days.
- Exchanges are processed right away, and the new item will be shipped as soon as possible.
You’ll receive an email update once your return has been processed or your replacement has shipped.
We Handle Returns with Care
Each return we receive is carefully inspected to ensure fairness and accuracy. Our goal is to make every customer feel confident and supported throughout the process.
We also use your feedback to improve our products, packaging, and service — so your experience keeps getting better every time you shop with Garnox.
Order Cancellations and Modifications
We understand that mistakes happen. If you need to cancel or modify an order, please contact us as soon as possible after placing it.
Orders can only be changed or canceled before they are shipped. Once the order has been processed and dispatched, it must follow the standard return procedure.
Contact Us
For any questions, requests, or concerns about this Return & Refund Policy, feel free to contact us:
- Email: support@garnox.com
- Phone: +1 (510) 403-8881
- Address: 9163 W Murphy St, Odessa, Texas 79766, United States