Shipping Policy
At Garnox, we’re dedicated to ensuring your orders are delivered quickly, safely, and with great care. Our goal is to make your shopping experience smooth and dependable — from the moment you place your order until your package arrives at your door. Please review the details of our shipping policy below.
Order Cut-Off Time
Orders placed by 5:00 PM (GMT-05:00, Eastern Standard Time) on business days are processed the same day. Orders received after this time are processed on the next business day.
Handling Time
All orders are prepared, packed, and shipped within 1–2 business days (Monday to Friday) after purchase.
Transit Time
Once shipped, most orders are delivered within 5–7 business days (Monday to Friday), depending on your location.
Total Delivery Time
From order placement to delivery, the overall time frame is typically 6–9 business days.
Shipping Fees
We proudly offer free standard shipping on all orders. At Garnox, we take care of delivery costs so you can enjoy a hassle-free shopping experience.
Shipping Method
We currently offer standard shipping across the United States through trusted carriers.
Secure Packaging and Handling
Each product is packaged carefully and handled with attention to detail to ensure it arrives in perfect condition.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to check your shipment’s status on our website’s tracking page. Please allow 24–48 hours for tracking updates to appear.
Order Cancellations and Refunds
Orders canceled before shipment qualify for a full refund, as outlined in our Return & Refund Policy. Refunds are processed within 7 business days, depending on your payment method.
Undeliverable Packages
If a package is returned due to an incorrect or incomplete address, our team will reach out to arrange reshipment.
Lost or Stolen Packages
Garnox is not responsible for packages marked as delivered by the carrier but later reported as lost or stolen. If you encounter a delivery issue, please contact our support team for assistance.
Contact Us
For any questions, requests, or concerns about this Shipping Policy, feel free to contact us:
- Email: support@garnox.com
- Phone: +1 (510) 403-8881
- Address: 9163 W Murphy St, Odessa, Texas 79766, United States